Every star rating
is a revenue decision.
Rating recovery and verified review acquisition across G2, Trustpilot, Glassdoor, Capterra, Yelp, the app stores and every platform your buyers check before they buy. Compliant methods only.
Get your free audit
No commitment. No credit card. Senior strategist review.
Review Management,
done properly.
Almost every buyer checks reviews before they commit, and most never tell you what they saw. A rating half a star below your competitor removes you from shortlists you never knew you were on. Review management is the discipline of earning genuine reviews continuously, answering every one properly, disputing the ones that break platform rules, and fixing the operational problems that reviews keep pointing at. Done with compliant methods it compounds. Done with bought reviews it collapses, publicly.
Your rating sits below competitors on the platform your buyers actually check
Negative reviews go unanswered for weeks, or get boilerplate replies
Review volume is flat, so a single bad week moves your average
You suspect competitor-submitted or fake reviews but cannot get them removed
A bad release, price change or fulfilment problem triggered a wave of one-star reviews
Nobody routes review complaints back to the team that could fix them
Every tactic we use.
None we don't.
We don't offer packages with unused line items. Every engagement is scoped to what will move your specific metric.
Review Acquisition
Continuous, compliant review generation wired into your real customer moments — onboarding, support resolution, renewal. No incentives that breach platform rules, no filtering out unhappy customers.
Response Management
Every review answered by a trained writer in your brand voice, within 24 hours. Negative reviews get specifics and a named contact, not boilerplate.
Rating Recovery
Structured programmes to lift a damaged average, built around recency weighting on each platform. Slow, durable, and impossible to distinguish from organic because it is organic.
Fraudulent Review Removal
Competitor-submitted, bot-generated and policy-breaching reviews documented with evidence and escalated through each platform's proper dispute channel.
Review Attack Defence
Coordinated review bombing detected early, documented as a pattern, and escalated to platform trust teams while your normal review flow continues.
Review Intelligence
Every review tagged by theme and routed to the team that can fix it. Your reviews become a defect tracker and a competitive map, not just a score.
Deliverables, not
promises.
Every engagement includes clear, tangible outputs you can see and review.
Platform audit & priority map
Every review profile that shapes your buying decisions, scored by traffic, rating gap and commercial impact.
Compliant acquisition programme
Review requests wired into your real customer moments, built to each platform's specific rules on incentives and filtering.
Managed response service
Every review answered in your brand voice within the agreed SLA, by a named human, never templated.
Dispute & escalation log
Policy-breaching reviews documented with evidence and tracked through each platform's dispute process to a decision.
Review theme reporting
Every review tagged and routed, so recurring complaints reach the team that can fix them.
Monthly rating & sentiment report
Rating movement, review volume, response coverage and sub-scores per platform, in plain language.
Where we work.
B2B software reviews and category grids
Open consumer reviews and seller ratings
Employer rating and candidate perception
Software discovery and category listings
Side-by-side software comparison
Advisor-led vendor shortlists
Business Profile reviews and page one
Local business reviews and Apple Maps
Complaint resolution and letter grade
Community threads that rank in search
Question threads on brand searches
Article accuracy and knowledge panel
Company page and employer perception
iOS ratings and release recovery
Android ratings and review replies
Platform names and logos are trademarks of their respective owners. Delima Digitals is an independent agency and is not affiliated with, endorsed by, or partnered with these platforms.
What we aim for.
Illustrative targets by category. Actual targets are agreed with you after the free audit, based on your current baseline.
Continuous review generation at checkout and post-delivery, plus a response programme across Trustpilot and Google. Targets agreed after the free audit.
Review volume and recency programme across G2, Capterra and GetApp, with sub-score work on support and ease of setup. Targets agreed after the free audit.
Every review across every location answered within 24 hours, with complaint themes routed back to operations. Targets agreed after the free audit.
Transparent tiers.
No setup fees.
No hidden retainers. No lock-in surprises. White-label available for agencies on Enterprise.
One critical platform, managed properly.
- ✓Single Platform Managed
- ✓Review Response (48h SLA)
- ✓Compliant Review Requests
- ✓Monthly Rating Report
Multi-platform coverage with acquisition and defence.
- ✓Up to 4 Platforms Managed
- ✓Review Response (24h SLA)
- ✓Review Acquisition Programme
- ✓Fraudulent Review Disputes
- ✓Review Theme Reporting
Full coverage for multi-location and multi-product brands.
- ✓All Platforms & Locations
- ✓Dedicated Response Team
- ✓Review Attack Monitoring
- ✓Ops Integration & Routing
- ✓White-Label Available
Direct answers.
Something not covered here? Book a 30-minute call. No pitch. A strategist tells you exactly what they'd do.
Book a call →Only where they genuinely breach platform policy — fake reviewers, competitor submissions, abusive content, personal data, or reviews about a different company. We document those with evidence and escalate them properly. Honest criticism cannot be removed, and we will tell you that rather than sell you a removal service that does not exist.
No. Never. Fake reviews are detectable, they get stripped, and they can earn you a public warning banner on Trustpilot or a consumer alert on Yelp that is far worse than a low rating. Every review we generate comes from a real, verified customer.
It depends on volume. A profile with 2,000 reviews moves slowly; one with 40 moves fast. Most clients see visible movement in 60 to 90 days, because every major platform weights recent reviews more heavily than old ones.
G2, Trustpilot, Glassdoor, Capterra, GetApp, Software Advice, Google Business Profile, Yelp, BBB, LinkedIn, the Apple App Store and Google Play, plus Reddit, Quora and Wikipedia where those shape your search results. We prioritise the ones your buyers actually check.
Yes. Industry-specific platforms — TripAdvisor, Healthgrades, Avvo, Zomato, marketplace seller ratings — are covered where they matter to your buyers. The audit identifies which ones actually influence your revenue.
No, and neither should you. Yelp explicitly prohibits review solicitation and can place a consumer alert on your page for it. On Yelp we focus on profile quality, response management and building strength on platforms where asking is permitted.
We document the pattern — timing, account ages, repeated phrasing, the external trigger — and escalate it as a cluster to the platform's trust team. We do not counterbalance with a sudden wave of solicited reviews, because that looks identical to manipulation and makes it worse.
Trained writers on our team, working from your brand voice guide and escalation rules. Anything involving refunds, legal matters or a named executive comes to you for approval first.
From brief to results
in four steps.
No discovery calls that go nowhere. No strategy decks that never get executed. We move from intake to active work within 72 hours.
Free audit & diagnosis
Submit your brand. Within 24 hours a senior strategist delivers a full audit — current exposure, priority gaps, and what we'd do in the first 30 days. No pitch deck. Actual work.
Strategy & scoping call
30-minute call with the strategist who'll run your account. We align on goals, define success metrics, and scope the engagement. You know exactly what's happening before any contract is signed.
Onboarding & activation
Access granted, accounts connected, infrastructure set up. Active work begins within 72 hours of signing. You receive a live dashboard and a 30-day milestone plan on day one.
Execution & weekly reporting
We execute. You receive weekly performance reports with plain-language commentary — what moved, what's next, and what the numbers mean. No vanity metrics. No spin.
Category expertise,
not category confusion.
Generic strategies fail because category dynamics are different. We've run campaigns across every major vertical and know where the leverage is in each one.
E-Commerce & D2C ↗
Trustpilot and Google rating recovery after fulfilment issues.
SaaS & Technology ↗
G2, Capterra and GetApp category positioning.
Hospitality & Travel ↗
Multi-location Google and Yelp rating management.
Healthcare & MedTech ↗
Privacy-safe review responses and practitioner ratings.
Finance & Fintech ↗
App store ratings and complaint platform management.
Real Estate & Construction ↗
Project and developer review management.